Resources
Quality Collision Repairs At Heartland Collision Center
Here at Heartland Collision, we believe that your vehicle should have a long life of beauty and durability if well-maintained. Our team understands that accidents happen all the time, which is why we are here to help give you peace of mind. The experts at our auto body repair shop in Liberty MO work hard to get you back on the road in no time with quality parts and services. During this process, there can be many questions and concerns about your vehicle. We want to answer these questions in the most efficient way possible.
Auto Body Repair Shop Near Liberty Missouri
Your auto body health is very important to us! Regardless of your vehicles make and model, we want to ensure you are using the best OEM genuine parts to maintain your vehicle. OEM parts are crucial in automotive repair because they provide the proper fit, which eliminates a whole line of issues. To further your knowledge of our services, here is a list of your most common collision center questions:
Questions and Answers
How Does The Process Work?
Our process for collision repair is simple. First, we will assess the damage to your car by looking at it in person or via pictures you provide. We provide a detailed estimate, and work with you and your insurance to get the repair process started. From there, our qualified technicians will begin the repair process, ensuring that your vehicle is back to looking like new again in no time. We take pride in providing quality repairs with excellent customer service.
Do You Offer Free Estimates?
Yes, we do! We want our customers to feel secure in the decision they are making, and therefore offer free estimates for collision repair services. Our team will assess the damage, provide a detailed cost estimate, and answer any questions you might have about the repair process.
Why Can’t I Get An Estimate Over the Phone?
There are many factors that can greatly effect estimated repair costs. Parts, prices, and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage and may also need a wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Do I Have the Right To Select The Shop That Will Repair My Vehicle?
Yes. In order to expedite your claim, select the repair shop and notify your insurance agent or company.
What Is A “Ditrect Repair” Shop Or DRP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. You don’t have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure a quality repair.
Do You Provide A Warranty On My Repair?
Yes. We guarantee all repairs with a Lifetime Warranty.
Do you Take Insurance Claims?
Yes, we work with all major insurers and can handle a variety of insurance claims. Our team is experienced in working with most insurers and we will make sure to get you the best possible outcome for your claim. We also offer competitive out-of-pocket rates for those not covered by insurance.
Where Do I Get My Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Record your claim number and bring it with you when you come in to begin the repair process. We will handle the insurance negotiations for you. If you do not have your claim number, contact your insurance representative or we can contact them for you.
Do I Have To Pay A Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry a broad collision and were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, call your agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who Do I Pay My Deductible To?
It will be your responsibility to pay once you pick up your vehicle if your deductible is not waived. If you aren’t sure about your deductible, call your agent and they can tell you whether or not your insurance company has waived your deductible.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Will The Parts Be ordered Before I Drop Off My Vehicle For Repairs?
We generally order your vehicle’s parts at the time that we write the estimate. Your vehicle will be scheduled for a drop-off a couple of days later unless your vehicle is found unsafe to drive; then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
If My Vehicle Frame Is Damaged Is It A Total Loss?
A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today most cars are built using Unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can You Match The Color Paint On My Vehicle?
Today’s modern factory finishes incorporating multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Yes! Heartland Collision Center is a full-service collision, auto repair and auto maintenance facility offering service to all makes and models. Just let your advisor know what other work you would like done so that they can make the necessary arrangements.
How Can I Get A Rental Car?
We can help you make the necessary arrangements if you need a rental car. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How Long Will My Repair Take?
The length of time for your vehicle’s repair will depend on a variety of factors, from the extent of damage to the availability of parts. Our knowledgeable technicians are committed to making sure your vehicle is returned in pre-accident condition as quickly and safely as possible, so you can get back on the road with confidence.
How Will I Know When My Vehicle Repair Is Completed?
You will be notified when your vehicle is ready to be picked up. Feel free to contact us during the repair process if you have questions or concerns.
What Forms Of Payment Do You Accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, Discover, and American Express. Cash and checks are always welcome.
Towing Options
Having to deal with an unexpected vehicle breakdown, or auto collision accident can be stressful, and figuring out how to get your car from point A to point B is often the greatest challenge.
While any towing service can be used to bring your vehicle to our shop, we highly recommend Brads Towing & Recovery for a reliable, professional towing service.
Brads Towing & Recovery
Brad’s Towing & Recovery was founded on the principles of hard work, integrity, and a commitment to excellence. Their owner, Brad, literally grew up in the towing industry, learning the ropes from his father and developing a passion for helping people in their time of need. What started as a small operation has grown into a leading towing and recovery service provider in the Kansas City area, known for their prompt response times, professional service, and unwavering dedication to their customers.
Call Now For A Tow To Heartland Collision Center 816-673-8940
Accessories
Find Accessories That Move You…
Looking to personalize your vehicle? This is the place. Inside you’ll discover a complete portfolio of OEM Chevrolet, Buick, GMC and Cadillac Accessories to enhance the appearance, performance and capability of your vehicle.
There are two types of accessories available to you on this site. First, there are genuine Chevrolet, Buick, GMC and Cadillac Accessories, which are designed, engineered and tested by the same team that developed the vehicle. Genuine Chevrolet, Buick, GMC and Cadillac Accessories are the only accessories backed by GM. When installed by an authorized GM dealer, genuine Chevrolet, Buick, GMC and Cadillac Accessories are covered for the balance of the new vehicle’s warranty or 12 months / 12,000 miles, whichever is longer.
Second, GM is proud to also offer Associated Accessories, provided by a lineup of renowned manufacturers including Thule®, Lund®, TracRac®, UWS®, Curt™ and others. Associated Accessories are engineered by these respected third-party companies, each with its own individual warranty coverage.